Returns + Exchanges

We want you to love your purchase! If you’re not completely satisfied, we’re here to help with easy returns and exchanges.

Eligibility for Returns

Time Frame: Items can be returned within 30 days of receiving your order.

Condition: Items must be unworn, unwashed, and in original condition with tags still attached.

Non-Returnable Items: We cannot accept returns for items marked as final sale, gift cards, or customised products.

Exchange Policy

Size & Colour Exchanges: We offer one free exchange per item for size or colour. If the requested size or colour is unavailable, we’ll process a refund.
Process: Contact our Customer Service team to initiate an exchange and reserve your new item.

How to Return an Item

Return Request: Start by contacting our Customer Service team or through our Contact Page

Return Postage: Customers are responsible for return postage costs unless the item is faulty.

Faulty Items: If the item is damaged or faulty, we’ll cover return shipping. Please provide photos and details of the fault to help speed up the process.
Refunds

Processing: Refunds will be processed to your original payment method within 7-10 business days after receiving the returned item.

Partial Refunds: If items show signs of use or are returned outside the eligible time frame, a partial refund may be issued at our discretion.

Contact Us

For any questions, please contact our Customer Service team at [insert contact details]. We’re here to help you have a seamless shopping experience!